• 7 Dos and Donts When Putting Your Callers On Hold
    Here's where the “rubber meets the road” so listen up. There are a vital few things that you must do AND a vital few things you must NOT do, when placing callers on hold. Learn what they are below... 7 “Don'ts” When Dealing With Your On Hold Callers: • Don't put your callers on hold in silence because 70% hang up within the first minute • Don't put you callers on hold in silence because they hate it and it costs you money in lost sales • Don't put your callers on hold in silence because it makes you look amateur and unprofessional • Don't Read More...

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    • Indoor Rock Climbing Hold - The Facts
      An indoor rock climbing hold is usually used on an indoor rock-climbing wall. You can find many different kinds of indoor rock climbing hold in many shapes and sizes. Indoor rock climbing hold is used for making climbing routes on a rock climbing w Read More...
    • What Does Your On-Hold Music Say About Your Company?
      Just the other day I had to call an internet retailer I had ordered from to amend some order details. Not surprisingly, I was “treated” to mundane, prosaic, and downright irritating on-hold recordings about their new and improved (self-proclaiming) Read More...
    • Secrets of Proper Customer Phone Service
      Have you ever called a business and been put on hold? Over 70% of business callers are put on hold, according to Telemarketing Magazine. Although the average time spent on hold is around 30 seconds to a minute, the time can seem much longer while w Read More...
    • Choosing an On-Hold Message Provider
      There are a number of areas that should be evaluated and considered before you choose a custom on-hold message provider. You should analyze the experience and capabilities of the company; how long they have been in business, other satisfied customer Read More...
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